Taylor Law has a mission…
*Excellence in everything we do *Remain leaders in our professional expertise *Deliver outstanding quality and service to our clients *Offer straightforward and accurate advice *Provide a supportive and friendly environment *Well trained and motivated staff that are proud to work for Taylor Law
More About Taylor Law
Free initial consultation
What should I bring to my first meeting with my solicitor? We request that you bring with you two documents: One of: – European Community (EC) Passport. – Armed forces ID card. – Signed known employers ID card bearing your photograph and signature. – Full UK or EC Driving Licence. – Birth Certificate. – Pension book. – Pensioner’s travel pass. – Building Society Passbook. – Benefit Book or original notification letter from Benefits Agency confirming the right to benefits. – Inland Revenue Tax notification. – Firearms Certificate. – National ID card. One of: – Gas, Electricity or Telephone Bill. – Council Tax Demand. – Bank, Building Society, Mortgage or Credit Card Statement showing your name and address. These Accounts must be within the last 3 months Contact us via our website and keep up to date with what we do via our Facebook or LinkedIn page.
Taylor Law Complaints Procedure
Taylor Law is committed to providing a high-quality legal service to all our clients. When something goes wrong, we need our clients to tell us about it. This will help improve our standards. Whenever possible, please raise any initial client care problems with the person acting on your case to give them the opportunity of resolving matters with you. Often, matters can be quickly resolved in this way. If you are unhappy about any aspect of the service you have received, or about the bill, please contact us by post to our office at: Suite 112, Cleveland Business Centre, Watson Street, Middlesbrough TS1 2RQ, telephone 01642 221108 or email email@example.com. We have a procedure in place which details how we handle complaints as follows:
1. We will send you a letter acknowledging receipt of your complaint within two days of receiving it, enclosing a copy of this procedure. 2. We will investigate your complaint. This will normally involve passing your complaint to our Mr Taylor, who will review your matter file and speak to the member of staff who acted for you. 3.Mr Taylor will then invite you to a meeting to discuss and hopefully resolve your complaint. He/she will do this within 14 days of sending you the acknowledgement letter. 4.Within three days of that meeting Mr Taylor will write to you to confirm what took place and any solutions he has agreed with you. 5. If you do not want a meeting, or it is not possible, you will be sent a detailed written reply to your complaint, including the suggestions for resolving the matter, within 21 days of sending you the acknowledgement latter. 6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Solicitor within the firm to review the decision. 7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. 8. If you are still not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. We would hope that this does not become necessary and that we can resolve matters between ourselves. Contact details are as follows: PO Box 6806 Wolverhampton WV1 9WJ 0300 555 0333 firstname.lastname@example.org www.legalombudsman.org.uk Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within the following timescales: a. Six years from the date of the act or omission about which you are complaining occurring, or b. Three years from the date you should reasonably have known there were grounds for complaint. The Legal Ombudsman will not accept complaints where the act or date of awareness was before 6th October 2010 2. If we have to change any of the above timescales we will let you know and explain why.
Complaints in relation to bills
The complaints procedure above also applies to complaints arising concerning our bill. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974; The Legal Ombudsman may not consider a complaint about a bill if you have applied to the Court for assessment of that bill.
Taylor Law Equality Policy
The firm is committed to eliminating unlawful discrimination and to promoting equality and diversity within its policies, practices and procedures. This applies to the firm’s professional dealings with clients, staff and Director, other solicitors, barristers, and third parties. The firm will treat everyone equally and with the same attention, courtesy and respect, regardless of: – Sex (including marital status, gender (including transgender), pregnancy, maternity and paternity); – Sexual orientation (including civil partnership status); – Race or racial group (including colour, nationality and ethnic or national origins); – Religion or belief; – Age; – Caring responsibility; or – Disability. In implementing its Equality and Diversity Policy, the firm will comply with the SRA Code of Conduct, the Equality Act 2010 and with any other relevant legislation in force from time to time relating to discrimination in employment and the provision of goods, facilities or services. The SRA Code of Conduct requires firms to achieve the following outcomes: – You do not discriminate unlawfully, or victimise or harass anyone, in the course of your professional dealings; – You provide services to clients in a way that respects diversity; – You make reasonable adjustments to ensure that disabled clients, employees or managers are not placed at a substantial disadvantage compared to those who are not disabled, and you do not pass on the costs of these adjustments to these disabled clients, employees or managers; – Your approach to recruitment and employment encourages equality of opportunity and respect for diversity; – Complaints of discrimination are dealt with promptly, fairly, openly, and effectively.
Meeting Clients’ Needs
The firm will treat all clients equally and fairly and not unlawfully discriminate against them. The firm will also, wherever possible, take steps to promote equal opportunity in relation to access to the legal services that it provides, taking account of the diversity of the communities that it serves. The firm is committed to meeting the diverse needs of clients and will take steps to identify the needs of clients in the community and ensure the services provided are accessible to all. The firm will take into account, in particular, the needs of clients with a disability and clients who are unable to communicate effectively in English. The firm will consider whether particular groups are predominant within its client base and devise appropriate policies to meet their needs: including men and women; carers; children; the elderly; members of religious groups; ethnic groups or nationalities; and lesbian, gay or transgender people.
Dealings with third parties
The firm will not unlawfully discriminate in dealings with third parties. This applies to dealings with other legal service providers and general procurement. In all its professional dealings, the firm will instruct barristers and experts on the basis of their skill, experience and ability and not unlawfully discriminate, or encourage barristers’ clerks to unlawfully discriminate on the grounds of their age; gender; marital status; race; religion or belief; sexual orientation or on the grounds of disability.
The ultimate responsibility for implementing the policy rests with the firm. The firm will appoint a senior person within it to be responsible for the operation of the policy. All employees and the Director of the firm are expected to pay due regard to the provisions of this policy and are responsible for ensuring compliance with it when undertaking their jobs or representing the firm. Complaints of unlawful discrimination against the firm by clients and other parties will follow the firm’s complaints procedure set out elsewhere in the Quality Procedures Manual. The firm will also monitor the number and outcome of complaints of discrimination made by staff, clients, Director, barristers, and other third parties.
The policy will be monitored to and also reviewed at least annually to measure its progress and judge its effectiveness. The firm will monitor annually equal opportunities information about job applicants from different gender, disability and ethnic groups. The firm will store this data as confidential personal data and restrict access to this information. Equal opportunities information will be used for exclusively the purposes of equal opportunities monitoring and have no bearing on opportunities or benefits. If as a result of these reviews, under-representation in the above groups is identified then the firm will consider the taking of positive action such as consideration of specific training requirements and /or the amendment of this policy.
Taylor Law Client Care Policy
The SRA Code of Conduct requires that the service firms provide to clients must be competent, delivered in a timely manner and takes account of the clients' needs and circumstances. Taylor Law is committed to providing a good service to all clients. The firm’s services should be recognised as being expert, accurate and appropriate. The firm strives to ensure that its advice is cost effective and communicated in a manner that is appropriate for each client. The firm is also committed to providing a truly professional service, meaning that all personnel must act with integrity in all their dealings with clients. This is in part achieved by ensuring that everyone complies with the provisions of the SRA Code. All personnel should at all times consider the need to perform to the ‘four Cs’, namely: – Competence – Confidentiality – Commitment – Courtesy
Taylor Law will accept instructions only where it can meet its commitment to the provision of an expert and professional service to clients. Where instructions would be beyond the expertise or the capabilities of the firm they will be declined. The firm has in place a Risk Assessment Policy which sets out work that the firm will and will not undertake along with the processes for risk assessing all matters. In any cases of doubt as to the ability of the firm to act appropriately for the client, the appropriate person set out in the Policy should be consulted. In addition, the firm will only accept instructions where it has sufficient resources to deal with the matter. If the firm cannot provide the necessary resources to deliver a quality service to the client, then the matter should be declined. In delivering services, the SRA Code requires that services are provided to clients in a manner which protects their interests in their matter, subject to the proper administration of justice.
The SRA Code states that “you keep the affairs of clients confidential unless disclosure is required or permitted by law or the client consents”. This means that nobody may reveal to any outsider the nature of instructions provided or advice given to any client, other than in the pursuit of the client’s instructions. In most circumstances it will also be inappropriate to reveal that the firm is in receipt of instructions from any named client. This is particularly the case in litigation, especially crime or divorce. If you are aware that friends or other people that you know are instructing the firm it may be tempting to reveal this information to others; do not do so. If you are ever in doubt as to whether you should reveal whether the firm acts for a given client, or give out his, her or its address, check with the Director. Breaches of confidentiality could cause considerable problems for the firm and will usually be treated as a serious disciplinary offence. It is easy to fall foul of this important duty by thoughtless conversations and quick meetings in the reception area. Please keep any discussions of client business in the reception area to a minimum and, wherever possible, take clients into a meeting room when they come in to sign a document or bring in papers that need to be explained or discussed. What should be a short visit can easily change if the client asks questions and they should be entitled to do so out of the earshot of other clients or visitors. Fee earners are under a duty to disclose to the client all information material to the client’s matter of which they are personally aware, except when: – the client gives specific informed consent to non-disclosure or a different standard of disclosure arises; – there is evidence that serious physical or mental injury will be caused to a person(s) if the information is disclosed to the client; – legal restrictions effectively prohibit you from passing the information to the client, such as the provisions in the money-laundering and anti-terrorism legislation; – it is obvious that privileged documents have been mistakenly disclosed to you; – you come into possession of information relating to state security or intelligence matters to which the Official Secrets Act 1989 applies;
Clients seek legal advice for a variety of reasons, but many approach a solicitor when they are vulnerable and in turmoil, whether in their personal lives or in their business activities. Clients are entitled to expect a genuine commitment from all personnel in handling their instructions, and for the firm to attach appropriate priority to their requirements.
All clients are entitled to be dealt with in a respectful and courteous manner. This will have many implications, from not keeping clients waiting in the reception area without explanation, to showing them the way to and from meeting rooms, to returning telephone calls and e-mails as a priority, and generally taking an interest in them and their problems. All personnel should show a genuine concern for the firm’s clients by doing their best to help them.
Referring of clients
It is the firm’s policy to ensure that all staff with responsibility for client matters are adequately trained to identify a client’s potential need for advice and services not provided by the firm and, if necessary, promptly signposting or referring the client elsewhere. Whenever anyone in the firm recommends that a client uses a particular person or business, that recommendation is in the best interests of the client and does not compromise the firm’s independence. This is an SRA Code requirement and will never be compromised. Clients should also be put in a position to make informed decisions about how to pursue their matter. If there is any financial or other interest which the firm has in referring the client to another person or business, the client must be fully informed of this.
Taylor Law is committed to making reasonable adjustments in order to remove or reduce substantial disadvantage for disabled clients. Whilst we will consider each request for reasonable adjustments individually, there are some common adjustments which we will offer as a matter of course and some other adjustments that we can make particular arrangements to provide. The adjustments will always be agreed with the person concerned to avoid making incorrect assumptions about a person’s needs. Some examples of the simple reasonable adjustments that the firm can make may include: – Arrangements for meetings to take place at a client’s home or alternative venues; – Provision of information in electronic form and/or in large print; – Allowing a client who has a learning disability or mental health problems more time than would usually be allowed; – Using email or the telephone in preference to hard copy letters where appropriate, which may assist those with a vision impairment We will use our best efforts to agree in advance with the individual in question the reasonable adjustments that we are able to make and provide reasons when it may not be possible. In no circumstances will the firm pass on the cost of a reasonable adjustment to the disabled client.
1. Taylor Law is/are committed to keeping your personal information safe and secure
You need to know that by you using this website we can collect information about you. As we have an obligation to process and collect any personal information lawfully safely and securely it makes good sense for us to provide you with details of our policy as well as good sense for you to read all about it. This privacy notice is designed to explain how we collect and use that information as well as other details which we think you should know about.
2. Who we are
Scott Taylor Law Ltd, trading as Taylor Law, is a Company registered in England & Wales under company number 10593894. Our registered office is Suite 112 Cleveland Business Centre, Watson St, Middlesbrough TS1 2RQ. A list of Directors/Partners is available for inspection at the registered office. We are regulated and authorised by the Solicitors Regulation Authority (SRA) under number 637362. The SRA Code of Conduct sets out the regulatory framework imposed on service providers such as ours. The current edition of the SRA Code is available on the SRA Website at www.sra.org.uk. Taylor Law Solicitors operates the website www.taylorlaw.co.uk
3. Who regulates our use of personal information
Scott Taylor is a data controller under the data protection rules and is registered with the Information Commissioner’s Office with Registration Number ZA260172. Our Data Protection Manager is Scott Taylor.
4. Information we collect about you when you visit our website
When you visit our website we can gather information about you. The information we collect may include your personal information, such as your name, contact information, IP addresses or other things that identify you individually.
5. Enquiry form
Across our website you may come across a form which allow you to make enquiries about the firm. When you use these forms a member our team will receive the enquiry. This information will then be sent to a lawyer in the department best placed to handle the enquiry.
6. What we use your personal information for
It is used to provide you with the services that you have asked us to provide you with, to keep you informed about those we provide as well as keeping you informed about the range of legal services we supply. We may also use the information to ensure we comply with our legal and regulatory responsibilities as well as allowing us to keep a record of your relationship with us. In particular:
– Improving the site by monitoring how you use it
– Gathering feedback to improve our services
– Responding to any feedback you send us, if you have requested this
– Providing you with information about other legal services if you want it
8. Information gained from the use of our website
By your use of our website we will be able to get information about that usage. This allows us to:
– Administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
– Improve our website to ensure that content is presented in the most effective manner for you and for your computer;
– As part of our efforts to keep our website safe and secure;
9. Where we may store your information
The data that we collect from you will be held in secure servers owned and managed by AD Networks. By submitting your personal data, you agree to this transfer, storing or processing. Taylor Law will do everything reasonably necessary to ensure that your data is treated and held securely and in accordance with this privacy notice.
10. Your rights
The General Data Protection Regulation provides you with a number of rights. These include:
– Requesting a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Manager. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.
– Having any inaccuracies in your data corrected. If you would like to update the details we hold about you, please contact our data protection officer at the email address above.
– Requesting that we delete your personal data so it is erased from our records.
– Having the data we hold about you transferred to another organisation.
– Objecting to certain types of processing such as direct marketing.
– Objecting to automated processing, including profiling. If you wish to exercise any of these rights please contact the data protection officer at the email address above
11. Enquiries or complaints
If you have a complaint to make about the processing of your data through our website, then you must contact the firm’s Data Protection Manager/Partner.
12. Changes to this notice
We may change this privacy notice from time to time. If we make any significant changes in the way we treat your personal information we will take reasonable steps to draw your attention to this.
The best advice and result from a very professional, friendly firm. Thank you Scott
Max Hornigold joins the Taylor Law team
We are delighted to welcome Max Hornigold to the Taylor Law team as a Trainee Solicitor.
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